FREQUENTLY ASKED QUESTIONS

General Questions:

Where are you located?

We are conveniently located right next to entrance to the National Park and just a 2 minute walk
from the Zion Visitor Center.  When exiting the park at the south entrance we are the very first
building on the park border.  Our store is in the same complex as the Cable Mt. Lodge, Brew
Pub, and Canyon Market.

Where do I park when I come to rent?

Our parking lot is free for 2 hours or $20 for a day permit which can be purchased at the shuttle
stop in front of our store.  During peak season it is recommended to use the free city shuttle to
get from your hotel to our store.  We are just a short walk from the Visitor Center where the park
shuttle begins.  Free parking is available at the Visitor Center while spots last.  If you would like
to park at the Visitor Center from March to October an early arrival is necessary!

Do you provide hiking shuttle services?

We refer our customers to Red Rock Shuttles.  To arrange a hiking shuttle or inquire about
pricing please call (435)635-9104.

Do you offer a group discount?

Yes, we offer 10% off rental prices to groups of 8 or more.  If you have a group of over 20
people please email info@zionoutfitter.com so we can plan for your arrival!

Narrows Equipment:

Do I need to reserve Narrows Gear?

We don’t require advance reservations for equipment rentals.  We keep plenty in stock but
coming early the morning of your hike will ensure we have exactly what you need; this is
especially important for holiday weekends.  Gear can also be picked up the evening prior to
your hike (after 3 pm) at no additional cost if we have inventory available.

Can I wear my own shoes in the Narrows?

Though rental gear is not required to hike the Narrow, it makes your hiking experience much
more safe and enjoyable.  The canyoneering boots are specifically designed for hiking through
water and will save your own hiking boots from becoming stretched/ruined.  They provide
necessary ankle support for the slick, uneven terrain.  The soles of the shoes are made of a
climbing shoe rubber called “stealth rubber” that provides unmatched traction on wet rock.  The
boots are worn with a neoprene sock which is basically a wetsuit for your foot.  Neoprene
insulates your foot and causes much fewer blisters than a wet cotton/wool sock.

What sizes do you carry in Narrows gear?

We carry canyoneering boots for all sizes from children’s up to men’s 15.  Shoes are labeled in
full U.S. men’s sizes.  We don’t carry half sizes but the lacing of the boot is made to
accommodate the difference.

Do you carry shoes in Wide or Narrow Widths?

The adjustability of the canyoneering boots is made to accommodate those with extra wide or
narrow feet.  For wide widths we generally size up a full size and instruct on how to properly
lace for a good fit.  Express your needs to the staff when you come to be outfitted and we will
find a fit that works best for you!

Should I take my trekking poles into the Narrows?

We include a hiking stick with all rental packages! Most trekking poles that go through the
Narrows get bent in the rocks or jammed with gritty sand.  Our hiking sticks are solid wood and
provide much better stability while walking in the river.

Is the Narrows a suitable hike for children?

The Narrows can be an amazing hike for families depending on the season, current conditions,
and the individual child.  Summer and early Fall bring warm temperatures and low water levels.
Kids who like the water will have a great time cooling off in the river.  Parent should be cautious
during Winter and Spring since water levels can be high and cold!  We do have dry suit options
for kids about age 8+ (depending on their height and size).  These are a great option during late
Spring and Fall when water temps and flow are moderate.

Can I take my camera into the Narrows?

The Narrows is only safe for cameras with proper protection from water.  Though water is not
always deep, there is always a chance that a bag will be dropped or a hiker will slip into the
river, submerging their camera equipment.  We recommend renting a dry backpack or dry sack
if you will be carrying your camera.  We carry a variety of options to rent or purchase for
phones, cameras, keys, extra clothing, etc.

Do I need a permit for the Narrows?

You do not need a permit to hike the Narrows bottom-up beginning at the Temple of Sinawava.
Permits are only required for hikers doing the top-down hike. Permits can be obtained through
the backcountry desk in the Visitor Center (see park website).

What clothes should I wear to hike the Narrows?

During warm weather it’s best to wear a water-wicking pair of shorts that you plan to get wet.
Non-cotton clothing is recommended.  Hats and sunglasses can be nice but are not necessary
since there isn’t much direct sun in the canyon.  If you plan to rent dry bibs/pants then you will
wear your regular hiking clothes underneath.  The dry bibs/pants are a waterproof layer but are
not necessarily insulating.  For cold days it is best to have multiple warm layers on legs and top
to help insulate.

Do I need a guide for the Narrows?

Guides are not recommended for the majority of Narrows hikers!  The bottom-up hike is one of
the most popular trails in the park and is very straight forward.  The first mile is on a paved path
followed by up to 4 miles of walking upstream in the Virgin River. The National Park permits

commercial companies to guide in the Narrows for bottom-up hikers only.   All guided groups
are required by the national park to turn back at Orderville Canyon (1.5 miles past end of paved
path) which means you miss out on the most iconic section of the hike.  We recommend renting
the proper gear and doing the hike without a guide so you can enjoy the full hike!

Do you sell used gear?

We sell our used equipment throughout the year when condition drops below our rental
standard.  Boots, socks, dry gear, and bags are usually always available in a retired condition.
Many bikes will become available to purchase at the end of each season.  Ask about the gear
while you are in the shop or send inquiries to info@zionoutfitter.com.

Canyoneering Equipment:

Do you rent harnesses/helmets?

We do not rent any technical canyoneering equipment.  Our canyoneering package consists of
a wetsuit, neoprene socks, and canyoneering boots.  Basic canyoneering equipment can be
purchased in our retail section if needed.  We carry ropes, harnesses, helmets, carabiners,
rappel devices, etc.  Email info@zionoutfitter.com for specific equipment inquiries.

Can I rent a drysuit for canyoneering?

Unfortunately we do not allow any of our dry equipment to be used for canyoneering.  Canyon
conditions are too rough on equipment and our suits are specifically designed for use on hikes
such as the Narrows.  For canyoneering we only rent wetsuits.
commercial companies to guide in the Narrows for bottom-up hikers only.   All guided groups
are required by the national park to turn back at Orderville Canyon (1.5 miles past end of paved
path) which means you miss out on the most iconic section of the hike.  We recommend renting
the proper gear and doing the hike without a guide so you can enjoy the full hike!

What kind of wetsuits do you carry?

Our wetsuits are all full 3/4mm (4mm in core, 3mm throughout).  We carry men’s sizes S-XXL
and women’s sizes XS-L.

Do you guide canyoneering?
We do not currently guide any technical canyoneering excursions.

Bikes:

Do I need to reserve bikes?

Reservations are not required for bike rentals.  Morning is the best time to pick up bikes to
ensure we have your size available.  For groups of 10+ send an email to info@zionoutfitter.com.

Does a bike rental include a helmet?

Yes, all bike rentals include a helmet!  Though the use of helmets is recommended, it is not
required.  We have both kid and adult sizes available.

Can I leave the bikes to hike?

Each shuttle stop in the canyon has bike parking available.  You are welcome to leave your bike
to hike or walk to overlooks during your rental.  Bike locks are not provided or required.

Can I rent a bike for multiple days?

We recommend renting bikes on a daily basis but arrangements can be made to rent bikes for
multiple days.  Cost for the additional days is the same half/full day rate as single day rentals.  If
you will be keeping the bike overnight we do require you to have your own lock.

Tubing:

Do I need to reserve tubes?

We don’t do any advance reservations for tubes; rentals are done first come first serve.  Tubes
can be rented from 11am to 5pm.  The activity is extremely popular after 1pm so an early arrival
is recommended to avoid a wait.  For groups of 20+ send an email to info@zionoutfitter.com.

When can I go tubing?

Virgin River Tubing is only available when the river is at an appropriate level for both safety and
enjoyment.  This window generally occurs from  the end of May until mid July.  Check the status
of tubing season on our website home page.  Tubes are available to purchase and take out at
your own risk after our rental season has ended.  Cost for retail tube is $27.

What age is required for tubing?

All kids must be 8 years of age or older to rent tubes, no exceptions!  The age requirement is for
your own safety.  This is not a lazy river float and it is not safe for young children.  Early in the
season water is high and the age requirement may be up to 18 years.  Check the website
conditions page if you have questions about the current age requirement for tubing.

How does tubing work?

Tubes can be rented at Zion Outfitter anytime from 11am to 5:30pm during our tubing season.
The float begins right at our store and ends 2 miles downstream at the City Park.  The float
takes most people about 2 hours to complete depending on water levels.  You can expect some
rocky spots and small rapids.  We like people to understand that this is adventure tubing, not a
lazy river float!  Closed toes shoes are required since you may spend some time walking
shallow sections or using your feet to push off banks and boulders.  At the end of the float there
is a bridge marked with an exit sign.  You will exit the river on the right side and carry your tube
up the small sandy hill to the gravel area marked for tube returns.  From the take out point you
will be just a minute walk from the closest Springdale shuttle stop which can either bring you
back to Zion Outfitter or on to your next activity.

Facilities:

How do the showers work?

Showers are available during open store hours with extended evening hours during the
summer.  Facility is located on the bottom floor of the building down the marked stairs in the

back.  The showers are operated with tokens that cost $4 per 5 minutes and can be purchased
inside the store or from a machine downstairs.

How does the laundry facility work?

Washers and dryers are available on the bottom floor of Zion Outfitter and are operated via
quarters.  A change machine and detergent vending machine are available downstairs.  Cost for
one load is $6.50 (wash and dry).

Retail:

What camping equipment do you carry?

We carry the basics for camping!  We have a small selection of tents and a variety of camping
pads, sleeping bags, and other small items (tent pegs, headlamps, backpacking stoves/meals,
fuel canisters etc.).  For specific items and availability email info@zionoutfitter.com.

What canyoneering/climbing equipment do you carry?

We carry the basics for both climbing and canyoneering.  We keep a small selection of ropes in
stock as well as harnesses, webbing, helmets, rappel devices, carabiners, etc.  For specific
items and availability email info@zionoutfitter.com.

Reservation Information:

Do I need to reserve equipment?

Reservations are not required for rental equipment but are welcomed! We keep plenty of equipment in stock and are able to accommodate all walk-in rentals. If you wish to make a reservation you may do so on our website

What is the refund policy for reservations?

Refunds are available on all reservations with 24 hour notice. Requests for refunds can be made by logging into your account on our website and selecting the cancellation option. All reservations will be cancelled and refunded for days deemed unsafe to hike the Narrows due to weather or other conditions

Retail returns?

All retail purchased in-store may be returned within the week of purchase if unused and in the original packaging. Refunds will be returned to debit/credit card used to purchase. Receipts are required for all returns on cash transactions. Customer complaints or issues with purchased apparel or equipment may be redirected to a retailer website for replacement options.